Swimwear, underwear and earrings are NOT eligible for return.
We are sure you will love your purchase, but should you want to return an item, we will accept items back in an unused condition within 14 days of receipt for refund or exchange (with the exception of Swimwear, underwear and earrings). Any tags must be intact otherwise your return will be refused. Please refer to the washing and care section of the website to check how to look after your garment. We will not accept returns for faults that occur through washing and wear.
Items returned to us outside of this time frame will not be refunded.
Return postage to be paid by the customer. Shipping out costs are not refunded.
Please contact us for return address details by email - email@example.com
If you need your items by a particular date - please let us know. We will send items requested urgent as a priority.
Items are sent via Royal Mail 1st class signed for, usually within 1-3 days of your order date. Shipping time usually 1-4 working days from shipping date (delays by the courier are possible, but rare and not within our control).
Next day shipping available at a cost of £8.80 (Saturday delivery £12.00), posted same day (day after if ordered after 4pm). Arrives day after posting before 1pm. Please request via email before placing your order so we can adjust postage cost.
INTERNATIONAL SHIPPING (including Ireland)
Items sent via Royal Mail Standard Airmail, usually within 1-3 days of your order date. Shipping time 1-2 weeks from shipping date (delays by the courier are possible, but rare and not within our control).
Royal Mail tracked Airsure / International signed for available for £12.00-£14.00. Delivery aim 5-7 working days from shipping date. Please request via email stating your home country before placing your order so we can adjust the postage cost.
INTERNATIONAL CUSTOMERS PLEASE NOTE: It is rare, but should your item get lost in transit, unless you have requested and paid extra for tracked airmail you will only be able to claim up to a value of £25. (As per Royal Mail rules).
To enquire about shipping or the whereabouts of an order please email us: firstname.lastname@example.org.